Frequently Asked Questions
Q: How can I get my Medical Record?
A: Access your basic medical record in seconds through the St. Mary’s General MyChart-Patient Portal, which will provide you information such as lab results, prescribed medications, discharge instructions, and more. If you require a copy of your complete medical record, please visit Obtaining My Medical Record or contact our Medical Records Department at 973-365-4306
Q: How can I get a copy of my birth certificate?
A: The Hospital is able to provide birth certificates for newborns birthed at St. Mary’s General within five (5) days of birth. After five days, all requests for birth certificates must be directed to:
City of Passaic Office of Vital Statistics, at 973-365-5602, located at Passaic City Hall, 330 Passaic Street, Passaic, NJ 07055.
Q: How may I obtain copy of family members’ death certificate?
A: The Hospital does not provide death certificates. Death certificates may be provided by the funeral home that is facilitating services for the deceased. After the services are complete, all requests for death certificates must be directed to:
City of Passaic Office of Vital Statistics, at 973-365-5602, located at Passaic City Hall, 330 Passaic Street, Passaic, NJ 07055
Q: I have questions about my bill, who can I speak to?
A: Please visit Financial Forms. If you have further questions, please contact Patient Accounts at 973-983-1512.
Q: Do you accept my health insurance provider?
A: Please see our most up-to-date list of Accepted Health Plans.
Q: What do I do if I have no health insurance or if I am under-insured?
A: Please visit Financial Assistance.
Q: Can I pay for services out-of-pocket?
A: Please visit Pricing Resources.
Q: I have been contacted via email by someone offering me employment at St. Mary’s General Hospital, is this true?
A: All offers for employment at Prime Healthcare and St. Mary’s General Hospital are made directly in person; we do not request for personal information, such as social security number or home address over email.