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Patient Satisfaction

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Patient Experience

Our goal is to provide all our patients with highest quality of care and service.  After discharge, patients may receive a phone call, text, or email asking about their experience.  The anonymous survey consists of 27-questions on a variety of topics about your hospital stay from communication and cleanliness, to responsiveness from staff.  We are eager to hear what you thought of your stay, and how we can improve.  If you should receive a call, we would greatly appreciate you taking part in this important research, which helps us highlight our strengths and where we may be able to improve.
Our goal is your satisfaction.  If there is an issue related to patient care, please contact our Patient Experience Department directly at:  973-365-4731 or smhp-patientcare@primehealthcare.com.

The Joint Commission

St. Mary’s General Hospital is accredited by The Joint Commission. If any concern cannot be resolved by working with one of our administrators, individuals are encouraged to contact The Joint Commission, by calling 1-800-994-6610 or by e-mail at complaint@jointcommission.org.